What is windshield replacement?
Windshield replacement is the front-glass service for damage that cannot be safely handled as a qualifying repair.
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Front-glass replacement for unsafe, shattered, long-cracked or nonrepairable windshields. Learn when this service may fit, when another option may be more appropriate and what information to provide with the request.
Choosing the next step
Long cracks, edge damage, multiple impact points, shattered areas, deep damage and visibility concerns are reviewed when deciding whether the windshield must be replaced.
Provide the VIN when available and photograph the camera or sensor housing near the mirror, any acoustic marking, tint band, antenna or heating feature.
Mobile service process
Follow the technician’s adhesive cure and safe drive-away instructions for the actual installation. Ask about tape removal, car-wash timing and any separate camera or sensor step before normal use.
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Helpful answers
Windshield replacement is the front-glass service for damage that cannot be safely handled as a qualifying repair.
It is different from chip repair and from replacement of a door, quarter or rear window.
Provide the VIN when available and photograph the camera or sensor housing near the mirror, any acoustic marking, tint band, antenna or heating feature. Include year, make, model, body style and VIN when available.
Mobile availability depends on the glass, service, technician and a safe, legal, accessible work area. The proposed location is reviewed before scheduling.
Follow the technician’s adhesive cure and safe drive-away instructions for the actual installation. Ask about tape removal, car-wash timing and any separate camera or sensor step before normal use.
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